JNB is happy to exchange or apply online store credit only. All sale items are final sale. Exchanges will be accepted within 14 days upon tracked delivery date. Shipping will not be credited. Store credit will be applied to your new purchase.
Please email firstname.lastname@example.org subject: attention exchange # (order number). Include name of person whom purchased the order, order number, why you plan to exchange, any miscellaneous information, and pictures if damaged. You will receive an email with return authorization and return location address.
Accidents happen! JNB is happy to accept repairs within 30 days of purchase. Please email us at email@example.com with your name, order number, and photos/details. This will allow us to assist with next steps and notify you of any fees prior to sending your item in. Any item after 30 days needing repair could result in repeat or plating charges.