Frequently Asked Questions
Quality & Materials
We use a mixture of all metals depending on the item. Most items are sterling silver plated in 14k Gold. Some items have gold filled chains. Please see the item description for each item. Generally solid 14k gold items reflect the price.
Gold filled is a mix of metals with 5% of solid 14k gold mixed in. Gold plated is sterling silver plated in solid 14k gold. Solid 14k gold is pure gold.
Yes, most all items are offered in solid gold. If you have questions about a specific item please contact us.
No, JNW only uses precious metals.
No. We use precious metal and have never had any issues with skin irritation or discoloring. We pride ourselves on quality.
Jewelry Care
A polish cloth will work wonders and make your jewelry look new. Use a silver cleaning solution and let sit for a few minutes and then use your polish cloth to shine.
Generally no; however, it can happen. Solid 14k gold will not tarnish. Gold plated items can eventually change over time if you wear your items everyday and do not take them off. Maybe once a year or every two years you could use a re-plate. Gold filled items can lose their color slightly and dull, but they will not change.
Yes, free within the first 30 days. After 30 days a small re-plating fee will incur plus shipping charges.
Custom Orders & Production
Most items are in stock and will ship within 48 hours. If an item is not in stock we will notify you and give you an estimate delivery date. Custom orders will take 2-4 weeks depending.
Yes, we do! Jacqueline works with customers to create exactly what you want. Learn more about custom creations here.
Yes, we love doing engagement rings. Please schedule a custom jewelry appointment with us to begin the process!
Returns & Exchanges
JNW is happy to exchange or apply online store credit only. All sale items are final sale. Read our return policy in full here.
Exchanges will be accepted within 14 days upon tracked delivery date. Shipping will not be credited. Store credit will be applied to your new purchase.
Yes, all sale items are final sale. No exceptions.
Sorry, we do not price adjust. Please join our newsletter to stay up to date on any sales and upcoming events!
Not currently. We are working on this and hope to add this feature in the near feature.